GMA customer care workers have been forced to make an emotional decision on whether to attend a baby shower for their newborns, amid criticism that the programme’s maternity line was not working as planned.

As part of a national campaign, the network’s customer service team are to take part in a call to remember their baby’s birthdays, which will be shared on social media.

But the baby’s mother, who has opted to have her baby with the GMA line, has told GMA it was “a little bit” of truth and that she was concerned for her child.

“I thought, ‘What if I don’t get my baby with GMA?’ and they [the baby’s parents] said, ‘If you don’t have the baby with you, we’ll do it for you’,” she told The Irish Sun.

“I was very upset.”

Ms Kelly said she was not given an opportunity to ask about the baby before her call to the customer service department.

“They didn’t ask me what the reason was,” she said.

“It’s not something that you would expect.

I thought, is it because I’m not a GMA member or is it about the babies?”

I’m very emotional, I have a baby and I just want to see him again.

“Ms Walsh, who is a teacher and a mother of two, said she felt like a “mixed bag” after the call to GMA.”

The last time I spoke to them I was quite emotional, they were saying it was an emotional call and that I had to make a decision.

“That was the biggest thing, was not being told.

I feel like I’m a mixed bag now.

I have to make the decision, I can’t have it both ways.”GMA customer service has previously come under fire over how the company treats its female staff.

Earlier this month, a G4S employee told the Irish Independent that female GMA staff were “bizarrely underpaid and discriminated against”.

G4S said the complaints are being investigated and that the employee is no longer with the company.GMA spokeswoman Linda Higgins said the company takes the issue seriously.

“We are investigating these allegations, and as a matter of policy, we do not comment on individual employees, but we will always be looking to improve our customer service to make it better for our customers,” she added.

The company also said it was offering a one-off payment of €20 for each baby, which is equivalent to around $30 in the US.

Online Editors